2 Cents - Customer service

Christmas might be over but the shopping hasn’t slowed down. Many of us will be rushing in and out of local businesses cashing in all of those gift cards that we received , making returns or exchanges or maybe just looking for those after Christmas sales.

And while most of us are excited about these ventures there is one thing that can ruin the experience for everyone…......bad customer service. You know the kind I’m talking about; the clerk at the register is talking on her blue tooth while she’s ringing you up.  Or the girl at the drive thru just holds the bag out the window without as much as a hello, or maybe you just need help finding something in the store and there isn’t an employee in sight!

Listen, times are tough right now and if you are a business owner or manager who is lucky enough to have people spending money with your company, make sure it’s a good experience for them. Talk to your employees about customer service. Tell them your expectations. Remember, in this economy there are businesses fighting for each and every sale. After all, is hello and a smile really too much to ask?

I’m Rick Lipps and that’s my two cents.